Turning around a £3 million project for Sun Life

"Pelicam addressed core technical and organisational issues to deliver vital customer service processes in Germany, UK and Isle of Man."
Ian Ackerley, Managing Director - Sun Life International

The Challenge

Sun Life requested Pelicam’s intervention in a complex project (£3M spend) under threat of closure in its offshore investment company. The project was designed to deliver:

• New system architectures and development technologies
• Redesigned business processes to take on and administer new business
• Data migration from existing systems.
• The project was at the point of being closed down due to non performance:
• The project was six months behind schedule and slipping two weeks each week.
• Key development parties in UK, France and Isle of Man were disenfranchised.
• Requirements and design milestones were being missed.
• The resource burn rate was unacceptably high at £100,000 per week.
• Senior management had lost faith in the project team.

The objective of the assignment was simple: turn around the project enabling the introduction of vital customer service processes

How We Helped

• Pelicam quickly established relationships with the client Managing Director and his management team to understand and manage expectations.
• Plans and progress were reviewed with stakeholders.
• A development team was pulled back from Paris to work directly with users in UK.
• Burn rates were reduced to £30,000 per week.
• The development processes were reviewed with all parties and core changes implemented.
• Relationships were rebuilt with key development parties.
• A cost/risk balanced development schedule was negotiated and teams restructured accordingly.
• Software and support contracts were renegotiated averting litigation.
• Software application licence costs were reduced by £400,000. 

Performance Delivered

Systems and processes were successfully installed in Bristol, Isle of Man and Germany on budget and only three months behind the original schedule.