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Wednesday
Jan092013

E.ON: Health Check for Meter Asset Database Programme

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“The Pelicam Health Check was extremely thorough and insightful in exposing areas of the programme we may have otherwise missed. Consequently we were able to take corrective actions and adjustments to ensure a successful outcome.”  John Fisher, Head of Solution Development, Metering, E.ON.

THE CLIENT

E.ON is one of the UK's leading power and gas companies - generating electricity, retailing power and gas, developing gas storage and undertaking gas and oil exploration and production. It is part of the E.ON group, one of the world's largest investor-owned power and gas companies.

THE CHALLENGE

As part of the company’s aim to provide SMART metering to its customers as mandated by Government, E.ON instigated a project to deliver a single database containing details of E.ON’s electricity meter estate and assets.  This new platform was to replace two existing legacy databases supporting Supplier and Data Collection functions. 

Project assurance experts Pelicam, were asked to provide assurance of the programme. Pelicam carried out an extremely detailed health check which included interviewing 16 key members of the project team.  Forty six key focus areas of the programme were reported in the health check focusing on the detail issues. 

The health check reported that the programme was facing some of the following challenges:

Programme plan: delivery against the plan was behind schedule in a number of workstreams and there was doubt about the robustness of the delivery plan.

People: the programme leadership team contained a number of very talented people, but some efforts were not being directed towards an efficient and successful launch.

Governance and delivery controls: the programme appeared to have suffered historically from limited governance and delivery control.

HOW WE HELPED

Pelicam worked collaboratively with E.ON to bring the project back on track ensuring that the project team were on board with the following recommendations: 

  • Review alternative delivery scenarios that could reduce scope or extend the timeline of the programme.
  • Invest in additional resource for critical path work streams and introduce an experienced delivery manager to lead the technology teams.
  • Introduce a delivery incentive option for the key programme members of the team.
  • Establish retail portfolio governance and communicate the programme as a number one priority to the business. 

In addition Pelicam:  

  • Established a process that would govern the resource contention.
  • In the area of governance, Pelicam defined the members of the programme board with specific roles and accountability eg. users, suppliers, delivery and support. 
  • Provided consistent reporting standards/guidelines including objectives and qualitative measures / KPIs.
  • Set up a dedicated PMO with dedicated resources to manage planning, delivery processes and controls and established a dedicated communications resource to the programme. 

OUTCOME

The programme was delivered successfully and E.ON now maintains a single view of metering data for both billing and settlement purposes across their estate of 6 million electricity meters.  This programme also supports E.ON’s Smart Metering change programme.